this lady started crying on the phone with me at work not because of her bill but because she went blind on her 80th birthday an that shes going def because of this bone illness she has :( i was balling my eyes out poor old lady… she then told me i was a wonderful young lady and that my mom should be very proud of me for being so nice to her and must love me very much i then burst into tears and effed my whole day up because all i wanted after that call was to talk to my mom :( so sad…..